Live Support · 24 / 7 Available

YOUR KEYS.
YOUR CRYPTO. Your freedom.

The world's most trusted self-custody wallet. Find instant answers on wallets, transactions, swaps, NFTs, staking, and everything Web3 — from a team that actually cares.

100M+
Users worldwide
70+
Blockchains
<2min
Avg. response
Security Status
Self-Custody
Non-Custodial
Secured
Total Portfolio
$48,241.00
+8.4% · 24h
Send
Receive
Swap
Bitcoin received
2 min ago · Confirmed
+$1,240
ETH → BNB swap
18 min ago · Completed
+$380
Latest swap
ETH → SOL
Best rate found


The Team

People who built
your wallet

Trust Wallet is built by a world-class team committed to real Web3 ownership for every human on Earth.

Eowyn Chen
CEO
Eowyn Chen
Chief Executive Officer

Leading Trust Wallet's global expansion and vision for mass Web3 adoption. Former fintech executive driving financial inclusion for 100M+ users across 170 countries.

Viktor Radchenko
Founder
Viktor Radchenko
Founder & Architect

Created Trust Wallet in 2017 on a belief that people deserve true sovereignty over their digital assets. Built the open-source foundation that millions rely on every day.

Engineering Team
Engineering
Core Engineering
Security & Protocol Team

World-class blockchain engineers delivering native multi-chain support, regular third-party audits, a bug bounty program, and an open-source codebase trusted by millions.


Why Trust Wallet

Web3 the way it
should be

From self-custody security to 70+ blockchains — everything in one beautiful wallet.

01
True Self-Custody Security

Your private keys are generated and stored exclusively on your device. Trust Wallet never touches them. No server, no cloud, no custodian — full sovereignty is yours by default. The app is fully open-source and audited by leading blockchain security firms.

Learn more
02
70+ Blockchains Supported

Manage all your assets in one place. Every major chain, natively supported.

Bitcoin
Ethereum
BNB
Solana
Polygon
+65 more
03
Built-in DEX Swap

Swap thousands of tokens across chains at the best available price — no KYC, no registration, no middlemen.

How swapping works
04
NFT Gallery

View and manage all your NFTs across ERC-721, ERC-1155, BEP-721, and Solana SPL — all in one beautiful collection view.

About NFTs
05
Staking & Passive Yield

Stake BNB, ETH, TRX, ATOM and more. Earn real yield while staying in full self-custody of all staked assets at all times.

Start staking
06
DApp Browser

Access thousands of DeFi protocols, games, and NFT marketplaces directly from your wallet — no extra software needed.

Explore DApps

System Status
Operational

All systems running normally. Wallet sync, transactions, swaps, staking, NFT gallery, and DApp browser are fully operational.

99.97% uptime · Last 90 days

How It Works

Getting help
is simple

Our support system is designed to reach the right answer in the fewest possible steps.

01

Search your issue

Type a keyword in the search bar — results appear instantly from our full knowledge base covering every Trust Wallet topic.

02

Browse topic categories

Pick the category that matches your question for a curated, step-by-step resolution guide tailored to your issue.

03

Check the FAQ

12+ detailed answers to the most common Trust Wallet questions — written clearly, updated regularly.

04

Talk to a real human

Reach a live specialist via in-app chat, email ticket, or community forum — 24 hours a day, 7 days a week.

Expert Support Team

Real blockchain specialists available around the clock. No bots, no scripts — just real help.

<2min
Avg. response
4.8
App store rating
24/7
Always on
170+
Countries

FAQ
Common
Questions

Find instant answers to the most frequent Trust Wallet support questions.

Never share your seed phrase. Trust Wallet support will never ask for your 12-word recovery phrase. Anyone who does is a scammer.

Your 12-word recovery phrase is the master key to your wallet. If you lose your phone or delete the app, this phrase is the only way to restore access to all your funds. Write it on paper and store it in multiple secure physical locations — never digital, never cloud, never photo. Trust Wallet staff will never ask for it.

Download Trust Wallet from the official App Store or Google Play. Open → tap Create a New Wallet → accept the terms → write down your 12-word recovery phrase in exact order → verify the phrase → done. Never skip the backup step. If you lose access without it, your funds cannot be recovered by anyone.

Open Trust Wallet → tap I Already Have a Wallet → select Multi-Coin Wallet → enter your 12-word phrase in the correct sequence → tap Import. All assets across all chains will be restored. Only ever do this in the official Trust Wallet app. If prompted for your phrase anywhere else, close immediately.

Transactions get stuck when the gas fee was too low or the network is congested. Search your transaction hash on a block explorer (Etherscan, BSCScan). If stuck for 24+ hours, you can speed it up by resubmitting with a higher gas fee, or cancel it using the same nonce with a 0-value transaction. Contact support with your transaction hash for detailed guidance.

Blockchain transactions are irreversible by design — Trust Wallet cannot reverse or cancel a completed transaction. If you sent to an exchange address you own, contact that exchange immediately. Always verify addresses by checking the first and last 6 characters before confirming. Copy-paste from verified official sources only.

Trust Wallet is fully non-custodial — your private keys are stored on your device only. The app is open-source, regularly audited by third-party security firms, and has an active bug bounty program. Enable biometric authentication and use a strong passcode. Never approve unknown token approvals in DApps, and always verify URLs before connecting.

Tap the Swap icon → select FROM token and TO token → enter amount → review the estimated output, slippage tolerance, and gas → confirm. Trust Wallet automatically routes your swap through DEX aggregators to find the best price. For larger swaps, consider adjusting slippage tolerance to avoid failed transactions.

Go to the Collectibles tab. If your NFT isn't visible: (1) Confirm the correct blockchain network is enabled. (2) Pull to refresh. (3) Tap + to manually add the NFT using the contract address and token ID. Trust Wallet supports ERC-721, ERC-1155, BEP-721, and Solana SPL NFTs.

Tap the token toggle icon in your wallet → search for the token name. If not found, tap Add Custom Token → select the blockchain network → paste the contract address from CoinGecko or the project's official site → enter symbol and decimals → save. The token will now appear in your wallet list.

Tap a stakeable asset (BNB, ETH, TRX, ATOM, etc.) → tap Stake → select a validator → enter the amount → confirm. Rewards are distributed automatically per each network's schedule. Some assets have mandatory unbonding periods (e.g., ATOM has 21 days). You retain full self-custody of staked assets throughout.

Trust Wallet will never DM you first on any social platform or ask for your seed phrase. If targeted: (1) Do not share your phrase with anyone. (2) Revoke suspicious token approvals at revoke.cash. (3) Email security@trustwallet.com. (4) Move funds to a freshly created wallet immediately if compromised. Report phishing to Google Safe Browsing.

Trust Wallet natively supports 70+ blockchains including Bitcoin, Ethereum, BNB Chain, Solana, Polygon, Avalanche, Cosmos, TRON, Arbitrum, Optimism, Fantom, and many more — along with 10 million+ tokens. Custom tokens can be added manually for any EVM-compatible chain using the contract address.


User Reviews

Loved by millions

100 million+ people trust Trust Wallet to secure and manage their digital assets every day.

"The support team walked me through restoring my wallet step by step. I genuinely thought my crypto was gone forever — they recovered everything. Absolute lifesavers."

AK
Amara K.
@amarakhoury · Lagos, NG
Recovery

"Three years on Trust Wallet. The multi-chain support is genuinely unmatched — Bitcoin, Solana, BNB, ETH in one place. I've recommended it to everyone I know."

JL
James L.
@jamesliu · Singapore
Multi-Chain

"Stuck transaction resolved in under 3 minutes. Most professional crypto support I've experienced in 5 years of trading across multiple platforms."

SP
Sara P.
@sarapetrov · Prague, CZ
Support

"FAQ had a clear guide on ATOM staking. Set it up in 2 minutes, already earning rewards. Easy, transparent, no hidden fees anywhere."

MO
Mateus O.
@mateus_o · São Paulo
Staking

"Switched from MetaMask and never going back. Cleaner interface, more chains, faster swaps. The built-in DEX alone makes Trust Wallet worth it."

RF
Rachel F.
@rachelF · London, UK
Swap

"Spotted a suspicious token approval and the team guided me to revoke it in minutes. Fast, calm, professional. My funds were never actually at risk."

DK
David K.
@davidk · Accra, GH
Security

"Finally a wallet that shows all my NFTs across Ethereum and Solana correctly. The collectibles gallery is beautiful and actually works every single time."

YN
Yuna N.
@yuna_nft · Tokyo, JP
NFTs

"I thought my crypto was gone forever — they recovered everything. The support team is incredible."

AK
Amara K.
@amarakhoury · Lagos
Recovery

"Multi-chain support is genuinely unmatched. Bitcoin, Solana, BNB, ETH all in one interface."

JL
James L.
@jamesliu · Singapore
Multi-Chain

"Most professional crypto support I've experienced in 5 years of trading. Fixed in under 3 minutes."

SP
Sara P.
@sarapetrov · Prague
Support

"Cleaner interface, more chains, faster swaps. Trust Wallet completely replaced MetaMask for me."

RF
Rachel F.
@rachelF · London
Swap

Contact Us

Still need help?

Our team is available around the clock. Choose the channel that works best for you.

Live Chat

The fastest way to get help. Open Trust Wallet, tap your profile, then tap Support to connect with a live specialist instantly — no queue.

Online now · Avg. 2 min reply
Submit a Ticket

Fill out our support form with full details and a specialist will respond to your registered email address within 24 hours with a complete solution.

24h response time
Community Forum

Connect with 2.4 million Trust Wallet users worldwide. Get help from the community, share knowledge, and learn from experienced Web3 users.

2.4M+ members
Twitter / X Support

Reach out to @TrustWallet on X (Twitter) for public replies or slide into DMs for private support assistance from our social team.

@TrustWallet ↗
@TrustWallet

Start your Web3 journey

Join 100 million+ people who own their assets. Self-custody, multi-chain, completely free.


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